Question 1

Do I need to change my phone number?

Accepted Answer

No. Forward your existing business number to Hellodesk, or use a new Hellodesk number alongside the one you have. Either way, your customers keep dialling the same number they always have.

Question 2

How does the web voice widget work?

Accepted Answer

It's a single-line script tag you drop onto any page of your website. A floating mic button appears in the corner — when a visitor clicks it, they have a live voice conversation with the same AI agent that answers your phone. No typing, no forms, no app to install.

Question 3

Can I use Hellodesk for phone, web, or both?

Accepted Answer

Both, either, or one to start. Most customers start with the phone receptionist and add the widget once they see how much revenue is hiding in their website traffic. Same agent, same training, same dashboard.

Question 4

Can Hellodesk transfer urgent calls to a human?

Accepted Answer

Yes. You define the rules — by intent, urgency, time of day, or caller — and Hellodesk forwards the call directly to you or a team member in real time. Routine calls stay handled.

Question 5

Does Hellodesk handle appointment booking?

Accepted Answer

Yes. Hellodesk can book straight into your calendar (Google, Outlook, or any iCal-compatible system), or capture appointment details and send them to you for confirmation — whichever fits your workflow.

Question 6

What happens after a conversation ends?

Accepted Answer

You get a clean 3-line summary in your inbox along with the caller's details, the full transcript, and any next steps. Everything is searchable in your Hellodesk dashboard and pushable to your CRM.

Question 7

Is Hellodesk different from a chatbot?

Accepted Answer

Yes. Chatbots make customers type. Hellodesk is voice-first — on the phone and on your website. Most customers prefer talking, especially for urgent or high-value enquiries. You'll capture leads that would never have typed a thing.

Question 8

What types of businesses does Hellodesk support?

Accepted Answer

Service businesses that rely on inbound conversations — car dealerships, plumbers, electricians, real estate agents, clinics, salons, professional services, and more. Ready-made templates are available for each industry, or we'll build a custom one with you.

Question 9

How long does setup take?

Accepted Answer

Most businesses are live within 15–30 minutes. Connect your number, drop the widget script, set up your business info, and Hellodesk starts answering the same day.

Question 10

Is my data secure?

Accepted Answer

Yes. All voice traffic is TLS-encrypted, recordings can be auto-deleted on a schedule you control, and your data is region-pinned to keep it compliant. You always own the data.

Everything you need to know.